Privacy Policy

Privacy Policy
Last updated: 24/03/2025
1. Introduction
At SPORTS PHYSIO LONDON, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws.
2. Information We Collect
We may collect and process the following types of personal information:
•    Personal Identification Information: Full name, date of birth, address, phone number, email address.
•    Health Information: Medical history, diagnosis, treatment records, and other relevant health details.
•    Payment Information: Billing address, we do not keep any card or bank details. 
•    Communication Records: Emails, appointment bookings, and phone call logs.
•    Technical Information: IP address, browser type, and website usage data (if using our website).
3. How We Use Your Information
We use your personal data for the following purposes:
•    To provide Physiotherapy and related healthcare services.
•    To manage and schedule appointments.
•    To maintain accurate patient records.
•    To process payments and issue invoices.
•    To respond to your inquiries and communicate with you.
•    To comply with legal and regulatory obligations.
•    To improve our services and operations.
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
•    Consent: When you provide explicit permission for us to collect and process your health information.
•    Contractual Necessity: To deliver Physiotherapy services and manage your care.
•    Legal Obligation: To comply with healthcare regulations and legal requirements.
•    Legitimate Interests: To manage our operations and improve service delivery.
5. How We Share Your Information
We will only share your personal information when necessary, and we will never sell your data. Information may be shared with:
•    Healthcare Providers: With your consent, we may share information with other medical professionals involved in your care.
•    Service Providers: Trusted third parties who assist with payment processing, appointment management, and IT support.
•    Legal Authorities: When required by law or regulatory bodies.
6. Data Retention
We retain your personal information for as long as necessary to:
•    Provide ongoing care and services.
•    Fulfil legal obligations (e.g., medical records are stored for a minimum of 8 years after your last treatment, or longer if required).
•    Resolve disputes and enforce agreements.
7. Your Data Protection Rights
You have the following rights regarding your personal data:
•    Access: Request a copy of your personal information.
•    Correction: Request corrections to inaccurate or incomplete data.
•    Erasure: Request the deletion of your information (where legally permissible).
•    Restriction: Limit how we process your personal information.
•    Objection: Object to data processing for specific purposes.
•    Portability: Request your data in a structured, machine-readable format.
To exercise these rights, please contact us at info@sportsphysioldn.co.uk.
8. Data Security
We take the security of your data seriously and implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure.
9. Cookies and Website Tracking
If you visit our website, we may use cookies to collect information about your browsing activity. You can manage your cookie preferences through your browser settings.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in regulations or our practices. Any changes will be posted on our website with an updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us via email at info@sportsphysioldn.co.uk.